First Class Solutions, Inc.

Serving the Healthcare Industry Since 1988
Chief Operating Officer

Ms. Dunn is the “nuts & bolts” member of the firm. Her health information management and senior administrative experience in a large teaching hospital and chief financial officer background in a multi-hospital system coupled with her national managed care AVP position with a large health care insurance company allows her to see the health care industry from any perspectives.

Rose is a nationally recognized professional in the health information industry and has served as Interim CEO, President and Board member of the American Health Information Management Association (AHIMA), the national association representing more than 100,000 health information professionals. During her career, she has spoken publicly on numerous occasions, held adjunct faculty positions in baccalaureate and master degree programs, and has authored a prolific list of publications, both texts and articles. In 1997, Rose was awarded AHIMA’s highest honor—the Distinguished Member Award, in 2008 she received AHIMA’s Legacy Award, and in 2011 AHIMA’s Outstanding Service Award.

She has provided interim support to our clients as a CEO, HIM Director, Patient Financial Services Director, ICD-10 Project Manager, and general HIM/Revenue Cycle Consultant. She has been successful in reducing accounts receivable, eliminating backlogs, improving employee morale, improving the department image and performance, creating climates of cooperation between HIM, PFS, Access, the Medical Staff, and Administration. Rose has extensive experience involving staff in and effectively implementing work and department restructuring and reengineering projects.

Rose also has facilitated hospital and association board strategic planning sessions. She has worked with Information Technology and Administration to select electronic health records and served as a Juror to certify EHRs for Meaningful Use purposes. Ms. Dunn was instrumental in establishing refined managed care networks based on qualitative measures and credentialing efforts. She has experience directing provider relations, customer service, medical management, and outcome profiling activities for third party payers.

Rose is active in and holds Fellow status with the Healthcare Financial Management Association (HFMA), AHIMA, and the American College of Healthcare Executives (ACHE). Additionally, she is active in the Missouri Health Information Management Association, Healthcare Information and Management Systems Society (HIMSS), and the American Institute of Certified Public Accountants (AICPA). She is an AHIMA Approved ICD-10CM
/PCS Trainer.

Ms. Dunn holds a B.S. and M.B.A. from Saint Louis University.

First Class Solutions, Inc.
11426 Dorsett Road, Upper Level
Maryland Heights, MO 63043

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